Incident report: Licensing application outage
This post outlines 2 recent production issues on GOV.UK and how they were resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK and how we classify and prioritise...
View ArticleClik here to view.
Improving GOV.UK notifications
Over 700,000 people receive email updates from GOV.UK. These notifications help people find out when government information they’re interested in changes. At GOV.UK, we’re working on making it easier...
View ArticleClik here to view.
How we approached service mapping
The Modelling Services team recently blogged about the launch of step by step navigation. This is a new navigation pattern that shows users all the content and transactions they need to complete a...
View ArticleClik here to view.
Creating tools to ensure a consistent frontend on GOV.UK
The GOV.UK Publishing Frontend team has created tools to help developers and designers ensure a consistent user interface across the site. We’ve already reduced the number of templates and design...
View ArticleClassifying and measuring tech debt in GOV.UK
GOV.UK was built rapidly to meet a tight deadline. The push to get GOV.UK out of beta into live, transitioning 326 government websites onto the single domain, and closing down Directgov and...
View ArticleClik here to view.
Making it easier for users to sign in to services
Last quarter, a multidisciplinary team explored how we can improve the transaction (or ‘start page’) content format. A start page marks the point in the user’s journey where they move from finding out...
View ArticleWhat we learned from a large scale content audit
We’ve been working closely with the Department for Transport (DfT) and its agencies to support them to improve their content and make it easier to find on GOV.UK. Here's what we’ve learned from doing...
View ArticleClik here to view.
How we do team selection on GOV.UK
This post explores how we plan who works on which team on GOV.UK, and how that process has evolved throughout 2017-2018. Background At the beginning of 2017, there were 168 people on GOV.UK split into...
View ArticleClik here to view.
Bringing email back in house
Over three quarters of a million people use GOV.UK emails to find out when content is published or updated on the site. We used to use an external service to send these. We've built a system using...
View ArticleWhat we learnt from creating API documentation
One of the objectives of our Q2 mission was to create documentation for the GOV.UK content application programming interface (API). This is a public API that allows machines to access and republish...
View Article
